Frequently Asked Questions
Your guide to understanding our services better
1. How can I place an order?
You can place your order easily through any of the following methods:
- By sharing the product or dress code on our website
- Through Instagram DM
- By directly calling us
- By sending a message on WhatsApp
Our team will assist you throughout the ordering process to ensure a smooth shopping experience.
2. What payment methods do you accept?
At present, we accept online payments only.
Cash on Delivery (COD) is currently not available.
We support secure digital payment methods for a safe and hassle-free checkout experience.
3. What products does Dori offer?
Dori offers elegant women’s wear including kurta sets, co-ord sets, ethnic wear, festive outfits, and everyday comfort fashion.
4. What fabric do you use?
We use premium-quality fabrics such as cotton, mul cotton, Chanderi, rayon, and blended fabrics designed for comfort and elegance.
5. How do I choose the right size?
Please refer to our size chart available on each product page before placing your order.
6. Are your products true to size?
Yes, our outfits are designed to provide a comfortable and flattering fit. We recommend checking measurements for the best experience.
7. What if I receive a damaged or wrong product?
Please contact our customer support within 24–48 hours with photos of the product for quick assistance.
8. How can I contact Dori customer support?
You can reach us through Instagram DM, WhatsApp, email, or the Contact Us page on our website.
9. Can i cancel my order?
Orders can be canceled before shipment. Once shipped cannot be cancelled.
10. Will the fabric shrink after washing?
please follow proper washing instructions.
11. Are your outfits comfortable for all-day wear?
Yes, comfort and quality are our top priorities when selecting fabrics and designs.
12. What makes your ethnic wear unique?
Our designs blend traditional elegance with modern fashion trends while maintaining comfort and quality.
13. How can I provide feedback about my purchase?
We welcome your feedback through reviews, social media, or direct customer support channels.
14. Can I wear these outfits in all seasons?
Yes, we offer seasonal fabrics suitable for summer, monsoon, and winter.
15. What is your brand promise?
We are committed to providing stylish, comfortable, high-quality ethnic wear at affordable prices with excellent customer service.